We look forward to welcoming you to Summerstar Tourist Parks and will make every effort to meet your requirements. Please note that any form of aggressive or unpleasant behaviour towards our staff will not be tolerated.
By making a reservation or entering the Park, you agree to the Terms and Conditions of Stay outlined in this document. Third-party terms and conditions will not apply to any guest or staff member at Summerstar Tourist Parks. In the event of a conflict, Summerstar Tourist Parks’ Terms and Conditions of Stay will prevail.
Please note that all units (cabins, sites, etc.) have subtle differences in fit and fit-out. While we endeavour to place you in the accommodation shown in the images at the time of booking, this may not always be possible due to availability. As such, your booked unit(s) may differ slightly from the images shown.
Holiday homes and ensuite sites
Check-in: 2pm
Check-out: 10am
Early check-in and late check-out (12pm) may be arranged for a $20 fee, subject to availability.
Powered and unpowered camping sites
Check-in: 12pm
Check-out: 10am
Late arrivals
If arriving after 6pm, please contact the Park directly to arrange check-in and key collection.
Key Deposits
No key bond is required at check-in. However, a $30 charge will be applied for unreturned keys at check-out. This fee may be refunded if the key is returned shortly after your stay, at the Manager's discretion.
Pets are not permitted within Eighty Mile Beach Caravan Park at any time.
Most dogs are welcome at our parks, but some breeds are not allowed at the discretion of the Park Managers.
We allow a maximum of 2 dogs per site.
Pets must be kept on a short (2m) lead at all times, and owners are responsible for cleaning up after them.
Pets are not allowed in roofed accommodation unless they are designated as pet-friendly. A $200 cleaning fee will be charged for any pets found in non-pet-friendly units.
Pets are not allowed in park facilities or play areas.
If a pet is causing a nuisance, behaving dangerously, or causing damage, it must be removed from the park, and no refunds will be provided. Assistance dogs are exempt from these requirements and charges.
Smoking is prohibited inside enclosed public buildings and holiday accommodation. Designated smoking areas are provided, excluding areas near playgrounds and jumping pillows. A $500 cleaning fee applies for smoking in holiday accommodation.
Children under 12 must be accompanied by an adult in swimming pools, bouncing pillows, and play equipment. Occasionally, facilities may be closed for safety, maintenance, or other reasons beyond our control.
Washing lines are provided, and washing should be hung in designated areas only.
Fish cleaning is allowed only in designated areas.
Rubbish should be wrapped and placed in designated bins.
Vehicle, boat, or caravan washing is not allowed unless specifically provided for.
Fire pits (where available) must be in enclosed fire drums/containers at least 300mm off the ground and monitored at all times.
All waste water must be drained into the site sump drain or collected in a bucket and emptied into the appropriate sump point. A $200 fine will be issued for non-compliance.
Guests are required to take care of their holiday home and leave it in a reasonable and tidy condition. A $500 cleaning fee or the cost of repatriation, whichever is higher, will be charged for accommodations not left in a clean condition. Summerstar Tourist Parks is not responsible for the theft or loss of personal possessions.
Our parks are primarily used by families, and we expect guests to behave accordingly. Noisy, offensive, or inappropriate behaviour will not be tolerated. We reserve the right to refuse entry or eject any person who does not comply with these standards. Children must be supervised by parents or guardians at all times. Quiet time is expected from 9:30pm to 7:00am.
Guests are not permitted to fly a drone from within, over, or near our properties without our consent.
Recreational drone operators must adhere to the Australian Government’s Drone Privacy Guidelines and comply with CASA’s drone safety rules. Commercial drone operators must also adhere to the Drone Privacy Guidelines, comply with CASA’s drone safety rules, and comply with CASA’s extra rules for commercial drone use including registering your drone and obtaining a licence or accreditation. For more information visit casa.gov.au/knowyourdrone
Failure to obtain our consent to fly a drone, whether recreationally or commercially, and/or failure to comply with the above may result in us filing a drone complaint with CASA.
Some holiday homes are suitable for wheelchairs or those with mobility difficulties. Please inform us of any specific requirements at the time of booking.
When on powered or ensuite sites, caravans should be positioned with the drawbar facing the road. This is part of the fire management policies of the Park.
All relevant road traffic rules apply within the park. Helmets must be worn when riding bikes, scooters, or skateboards. One parking bay per unit or site is provided. Additional vehicles should be arranged separately. Boat parking is sometimes available with prior arrangement. The speed limit within the park is 8km/hour. Summerstar Tourist Parks is not responsible for loss or damage to vehicles except where caused by our negligence.
Registered guests may have visitors during their stay. All vehicles and guests must be registered with the office reception prior to entry and must park in guest parking bays. Visitors may not use park facilities. Visitors must vacate the park by 9:30pm. Guests and their visitors must comply with park rules and traffic regulations.
ID may be required at check-in for accommodation units and cabins. Online bookings through third-party websites are not eligible for discounts (including the G’Day discount).
Advertised prices are based on 2 people (child or adult). Additional people incur an extra charge as follows:
Pricing is subject to change until reservations are paid in full. One night's deposit is required at the time of booking. Discounts will only be applied at check-in (excluding OTA and third-party bookings). Full payment may be taken from the credit card provided not more than 72 hours prior to arrival.
Cancellations within 72 hours of the booking/arrival date will be charged 100% of the booking total. Cancellations with more than 72 hours' notice will be refunded in full. Cancellations must be confirmed in writing. The Park Manager may modify terms for exceptional circumstances. No refunds are provided for weather-related reasons or other reasons outside of Summerstar Tourist Parks' control.
Cancellation or changes by us
In exceptional circumstances, we may cancel or change aspects of your booking. You may choose to accept the changes, receive a full refund, or accept an alternative holiday at the same price. No compensation is provided for cancellations due to Force Majeure.
Bookings by individuals under 18 are not accepted. All guests under 18 must be accompanied by an adult. We do not accommodate school leavers during the annual 'Schoolies' period. Bookings from school leavers will be cancelled, and cancellation fees forfeited.
Cots & high chairs
Cots and highchairs are available to accommodation guests at no extra cost, please advise us at time of booking if you require them.
Fold away beds
Fold out beds can be hired (subject to Park availability). Fold out beds include linen, pillows and towels.
Fire pit policy
Fire pits are available to hire from selected parks. A one-off hire fee of $20.00 is payable to hire a fire pit.
ALL FIRE RESTRICTIONS MUST BE ADHERED TO AT ALL TIMES.
Fire must be in an enclosed fire drum/container at least 300 mm off the ground. It remains the guest responsibility to ensure grass beneath the fire pit cannot become scorched or burnt. $100 fine will be imposed to repair any affected area.
Fire pits and fire areas must be always kept neat and all wood and fire debris removed with the area left tidy during your stay and on check-out.
Please do not dispose of hot ashes in the Parks bins. If Fire or smoke is becoming dangerous or harmful to other guests, the fire will be extinguished.
Wood or other material is not to be collected from Park grounds for use in fire pit.
If these terms are not adhered to, a $100 cleaning fee and up to a $500 re-vegetation fee will be imposed.
Please note these terms and conditions may be updated from time to time and we encourage guests to regularly review our Terms & Conditions for any updates.
